FAQ

How do I place an order?
Select the desired product, click 'Add to Cart', and follow the checkout process.
Can I cancel or modify my order?
For standard orders: Please contact us as soon as possible.
For pre-orders: These can only be canceled within 1 month after ordering. After this period, cancellation is not possible.

Which payment methods do you accept?
We accept Bancontact, credit card (Visa, MasterCard), PayPal, iDEAL, electronic payment, and other common payment options.
Are there installment options?
Yes, for pre-orders, you can choose to pay in 3 or 6 monthly installments.
Is online payment secure?
Yes, we use SSL encryption to protect your data.

What are the shipping costs?
Shipping costs within Belgium vary, starting from €5.99, depending on the weight and size of the package.
How long does delivery take?
Standard orders are usually delivered within 2-3 business days.
Can I track my order?
Yes, you will receive a tracking code once your order has been shipped.

Can I return a product?
Yes, within 14 days of receipt, provided the packaging is unopened.
How do I return a product?
Please contact us for return instructions.
Are there costs associated with returns?
Return costs are your responsibility unless it concerns an error on our part.

Are the products in stock?
The stock status is indicated on the product page. If in doubt, please contact us.
Do you offer a warranty?
Yes, we provide a 2-year warranty on our products.

Do I need to create an account to order?
No, that's not necessary. However, with an account, you can earn loyalty points that you can redeem for products or gifts.
**I forgot my password. What should I do
I forgot my password. What should I do?
Click on ‘Forgot Password?’ on the login page and follow the instructions.

7. Contact

How can I reach you?
By email: info@fanssite.be
By phone: +32 3 232 31 72
Available by phone from 11:00 to 18:00, and on Sundays from 13:00 to 17:00.

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