1. Orders

• How do I place an order?
  Select the desired product, click 'Add to Cart', and follow the checkout process.​

• Can I cancel or modify my order?
  For standard orders: Please contact us as soon as possible.
  For pre-orders: These can only be canceled within 1 month after ordering. After this period, cancellation is not possible.​

2. Payment

• Which payment methods do you accept?
  We accept Bancontact, credit card (Visa, MasterCard), PayPal, iDEAL, electronic payment, and other common payment options.​

• Are there installment options?
  Yes, for pre-orders, you can choose to pay in 3 or 6 monthly installments.​

• Is online payment secure?
  Yes, we use SSL encryption to protect your data.​

3. Shipping

• What are the shipping costs?
  Shipping costs within Belgium vary, starting from €5.99, depending on the weight and size of the package.​

• How long does delivery take?
  Standard orders are usually delivered within 2-3 business days.​

• Can I track my order?
  Yes, you will receive a tracking code once your order has been shipped.​

4. Returns

• Can I return a product?
  Yes, within 14 days of receipt, provided the packaging is unopened.​

• How do I return a product?
  Please contact us for return instructions.​

• Are there costs associated with returns?
  Return costs are your responsibility unless it concerns an error on our part.​

5. Products

• Are the products in stock?
  The stock status is indicated on the product page. If in doubt, please contact us.​

• Do you offer a warranty?
  Yes, we provide a 2-year warranty on our products.​

6. Account and Loyalty Program

• Do I need to create an account to order?
  No, that's not necessary. However, with an account, you can earn loyalty points that you can redeem for products or gifts.​

• **I forgot my password. What should I do

• I forgot my password. What should I do?
  Click on ‘Forgot Password?’ on the login page and follow the instructions.

  7. Contact

  How can I reach you?
  By email: info@fanssite.be
  By phone: +32 3 232 31 72
  Available by phone from 11:00 to 18:00, and on Sundays from 13:00 to 17:00.